Privacy Policy

FamiNova respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information that may be collected when you use FamiNova, why we use that information, how it may be stored or shared, and the choices available to you.

This policy applies to the FamiNova website, member accounts, membership services, payment verification features and related digital services.

Depending on how you use FamiNova, we may collect information such as:

• Name and account profile information.
• Email address.
• Information you voluntarily provide through your profile or communications with us.
• Membership plan and membership status information.
• Payment amount, payment status and transaction reference or UTR submitted for payment verification.
• Account creation, login and authentication-related information.
• Technical information that may be generated when you access the website, such as basic device, browser, security or server log information.

FamiNova's manual UPI payment verification process is designed to use transaction reference information necessary to identify and verify a membership payment.

You should not send us your UPI PIN, ATM PIN, banking password, card PIN, OTP or other secret authentication credentials.

We may use personal information where reasonably necessary to:

• Create and maintain your FamiNova account.
• Authenticate and secure account access.
• Maintain your member profile.
• Process and manage membership requests.
• Verify submitted membership payments.
• Activate, maintain, expire or renew memberships.
• Display payment and membership history.
• Respond to support or account enquiries.
• Detect or prevent fraudulent, duplicate or unauthorized payment submissions.
• Maintain the security and reliability of the platform.
• Comply with applicable legal or regulatory requirements.

FamiNova uses account authentication technology to provide registration, login, email verification, password recovery and secure member access.

Passwords and authentication credentials should be kept confidential. You should not share your password with another person.

When using direct UPI payment verification, FamiNova may receive and store information such as the amount, membership reference, transaction reference or UTR, payment status, submission time and verification status.

A submitted transaction reference may be compared with merchant or payment records before a membership is approved.

FamiNova does not treat the submission of a UTR alone as confirmation that money has been received.

FamiNova may use trusted technology providers to operate portions of the website and services, including services for website hosting, authentication, databases, infrastructure and communications.

Such providers may process information where necessary to provide their services to FamiNova and are subject to their own applicable terms, security practices and privacy obligations.

FamiNova does not sell your personal information.

Information may be shared only where reasonably necessary with service providers supporting the operation of FamiNova, where required for payment or fraud verification, where you request or authorize it, or where disclosure is required by applicable law or lawful authority.

FamiNova uses reasonable technical and organizational measures intended to protect account and membership information against unauthorized access, alteration, disclosure or loss.

No internet-based service or electronic storage system can guarantee absolute security. Users should also protect their passwords, email accounts and devices.

Access to administrative functions and payment verification information is restricted to authorized administrative users.

Administrative access may be used for legitimate purposes such as reviewing payment submissions, managing memberships, addressing support issues and protecting the platform against misuse.

Personal information may be retained for as long as reasonably necessary to maintain your account, provide membership services, maintain transaction or membership records, resolve disputes, prevent fraud and comply with applicable obligations.

Retention periods may differ depending on the type of information and the purpose for which it is held.

Subject to applicable law and relevant exceptions, you may contact FamiNova regarding personal information associated with your account, including requests to correct inaccurate information or enquiries regarding deletion of information.

Some information may need to be retained where reasonably necessary for transaction records, fraud prevention, dispute resolution or legal compliance.

FamiNova is primarily a digital educational and membership platform. Users should avoid submitting unnecessary sensitive medical information through general contact forms, payment fields or other fields that do not specifically request such information.

FamiNova's educational information is not a substitute for individual medical advice, diagnosis or treatment from a qualified healthcare professional.

FamiNova and its technology providers may use cookies or similar browser technologies where necessary for authentication, session management, security and operation of the website.

Additional analytics or optional technologies may be described or disclosed separately if introduced in the future.

FamiNova accounts and paid memberships are intended for persons who are legally capable of entering into the relevant transaction or who use the service with appropriate parent or guardian involvement where required by applicable law.

Users should not knowingly provide personal information about a child unless it is appropriate and lawful to do so for the relevant service.

FamiNova may contain links to third-party websites or services. FamiNova is not responsible for the privacy practices or content of independent third-party websites.

Users should review the privacy policy of any third-party service they choose to use.

We may update this Privacy Policy when our services, technology or applicable requirements change.

The latest version will be published on this page with the updated revision date.

For privacy questions, account enquiries or requests relating to your personal information, contact: