Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refund and cancellation requests relating to FamiNova digital membership services are handled.

Please read this policy before purchasing a FamiNova membership.

FamiNova provides digital educational and membership services. Membership access is activated after the applicable payment has been successfully verified.

The applicable membership price, duration and available features are displayed before payment.

FamiNova may accept membership payments through direct UPI payment methods displayed on the website.

After completing a UPI payment, the customer may be required to submit the relevant transaction reference number or UTR for verification.

Submission of a UTR does not by itself confirm that FamiNova has received the payment.

A payment may remain in a pending or submitted status while FamiNova verifies the transaction against available merchant or payment records.

Membership will normally be activated only after the payment has been confirmed as successfully received.

If a payment attempt fails and no amount is debited, there is no payment for FamiNova to refund.

If your bank or UPI application shows that an amount was debited but FamiNova cannot confirm receipt, you should first check the final transaction status with your bank or UPI provider.

You may also contact FamiNova with the transaction reference so that the payment can be reviewed.

If the same membership is accidentally paid for more than once and FamiNova confirms receipt of duplicate payments, please contact us promptly.

Confirmed duplicate payments will be reviewed and, where appropriate, the excess payment may be refunded to the applicable payment source or through another appropriate method after verification.

A transaction reference or UTR that cannot be matched with a successfully received payment may be rejected.

False, altered, reused or misleading transaction references do not create any entitlement to membership activation or a refund.

If you have made a payment but your membership has not yet been activated, you may contact FamiNova to request cancellation.

The request will be reviewed together with the payment status and any membership access already provided.

Because FamiNova memberships provide access to digital services and resources, refund eligibility after membership activation may depend on the circumstances of the request, the services already supplied and applicable consumer rights.

A request will not automatically be rejected solely because a service is digital. Where applicable law provides a consumer with a refund or other remedy, those rights will continue to apply.

To request review of a payment, cancellation or refund, contact FamiNova using the support email below.

Please provide enough information for us to identify the transaction, including where applicable:

• Your registered FamiNova email address.
• Your name.
• Your membership plan.
• The payment amount.
• The UPI transaction reference or UTR.
• The date of payment.
• The reason for your refund or cancellation request.

FamiNova may verify the payment, membership status and circumstances of the request before determining whether a refund is due.

We may contact you for reasonable additional information where necessary to identify or verify the transaction.

Where a refund is approved, FamiNova will communicate the applicable refund method and status to the customer.

The time required for funds to appear after a refund is processed may depend on the bank, UPI service or other payment provider involved.

Where a membership payment is fully refunded, the corresponding paid membership may be cancelled, deactivated or marked as refunded where appropriate.

If you believe a payment has been made incorrectly, please contact FamiNova first so that we can investigate the transaction.

Nothing in this policy prevents you from exercising rights available through your bank, payment provider or applicable law.

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict or override consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.

FamiNova may update this policy when payment methods, membership services or applicable requirements change.

The latest version will be displayed on this page with its updated revision date.

If you have questions regarding a payment, cancellation or refund request, contact us using the details below.